9/3/2023 0 Comments Cancel zipcar![]() Should he call in regarding a reservation you have and you are not there to verify that it is OK to speak with him, your account will be suspended. Going forward, please be aware that unless he is added to your account, we will not be able to speak to him regarding your account. We notice that another individual has been calling on your account frequently. So please don’t let a non-member drive and don’t hand out your Zipcard to anyone. ![]() Anyone driving a Zipcar, other than you or another Zipcar member, won’t be covered by the insurance associated with membership. According to the Zipcar Member Contract, only Zipcar members are allowed to drive Zipcars. “We also wanted to take this opportunity to reach out to you about nonmembers calling in or driving on your account. Instead, this is the paragraph that offended the heck out of me. Even after they then write us a longer paragraphing telling us to call when we’re late (oh wait, Ms. Nevermind that the earlier late fee was a similar situation and such that isn’t the part of the email that got me going. Stef writes in and recieves a lengthy reply with only one sentence that address the reason we wrote in: “We’re unable to refund the late return fee as it really impacted another member and we gave you a break once before.” Incidentally, the guy waiting wasn’t mad at all and also had his garage moved. Fine, fine, we’re a block away and presto, we return the Zipcar a total of six minutes late. Apparently, the next person called Zipcar, who didn’t check the notes on the record and just called us instead. We hangup and make our way to the garage, when Zipcar calls back, asking where we are. Nice polite guy, says there may be a late fee but given the garage change, it should be easy to waive – just wait for it to post and send them a note with the situation. Stef is driving, so I handle the phone calling they ask to talk to her to verify the account and then I deal with the rest. Incidentally, this is because they moved our garage twenty blocks downtown the morning of our rental, to the Trump buildings where every street goes only one way and getting to the actual garage involves a labyrinthine series of turns. So here’s the setup: traffic is bad on the bridge, so we call to say we might be a minute or two late with the Zipcar return. This post brought you courtesy of the letter Z(ipcar). UPDATED: Zipcar gave me a call see the followup post.
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